Sep 28, 2011

What I learned from customer

I had to go to customer to apologize on my failure and then had to work to recover them.
 I really believed that my evaluation to me from customer should be super low and would never get next order from him.   I worked hard for him since I inconvenienced to him. Also I believe I had to do my best to my customer to make him/her happy under any situation. It’s my policy I believe.
As a result, he gave me words of thanks and told me to consider next order. 
I found that my policy I believed was correct! Customer taught me.

I was very depressed in the morning, but I became cheerful afternoon since customer told me my policy was correct!
It was nice day as result!!

Sep 24, 2011

Laser Pro

I drove to  GCC office in Walnut, CA ,where was 1hr far from my house, to pick up C180.
Approximately 200 km drive as round trip.



Finally I got machine! But I need some more parts which will be delivered next Monday and then I can enjoy it. Please look forward to seeing something interesting produced by this machine!






Sep 18, 2011

Buddha's Favorite

ランナーズというマラソン仲間5人で、TSUKIGIRACING USAの松下さんがマネージャーをされているレストランBuddha's Favoriteで食事ささせていただきました。



Orange Countyをご存知の方なら誰でも知っている、超高級住宅エリアのNewport Beachにあるレストランです。

テラス席のすぐ横は高級クルーザー、ヨットの停泊エリアで、眺めは最高です。


料理もおいしく、サービスもよく、楽しい食事開を堪能できました。
これを機会にDashこと松下さんも我々のメンバーになっていただき、お互い公私共に応援できるいい関係をつくっていきたいと思います。

このメンバーとDashさんは必ず気が合うので問題ないと思います。

これからもよろしくお願いします。

Sep 12, 2011

Laser Pro C180-30

I sent e-mail out to get final estimation for Laser Pro C180-30 which was laser engraving machine.  I have been considering whether or not I should purchase it since I met with Sohara-san team in Japan last month. I didn’t have strong confidence and product idea I would be able to sell but I felt something interesting and potential for this product.



Finally I made decision to order this machine. I found that I won’t able to get any answer to this concern because the concept of product this machine produce is new completely.
So I will order it soon once I got price.
Have been waiting e-mail from manufacturer…Always slow but looking forward to seeing and discussing with friends on new product idea!

Sep 11, 2011

Tankless & 清武

Arroyo Trabuco Golf Courseでゴルフをしました。


家から車で15分のところにあるきれいなゴルフコース。

お気に入りにコースです。 メンバーは次の通り。
左からNew York Insuranceの清武さんNortizAmericaの市川さん、AtHouseの高梨さんです。
市川さんと高梨さんは、アメリカにTankless Water Heater一緒に広めようとがんばっている仲間です。

清武さんは今回初めてお会いして、プレイ中もいろいろお話させていただきました。
非常に気さくな方で、アメリカ生活も15年の大先輩です。これからもよろしくお願いします。

しかし、この方の苗字をサッカーファンの方ならみなさんご存知だと思います。
今、サッカー全日本代表の清武選手のおじさんなのです。

ただの遠いおじさんではなく、清武選手が小さいときからずっと近くで清武選手のサッカーをサポートし続けて、とても身近な方のようです。本当に自分の子供ようにかわいがり、応援されていることが、今日一日でよくわかりました。

小さなころのエピソードから、A代表で初めてフィールドにたったときは、一族全員で号泣したことまで、いろいろなお話を伺いました。

全日本のサッカーはよくわからなかったのですが、今日から清武選手を中心に全日本を、今まで以上に応援します。

清武選手はまだ21歳。ぜひ数年後にバルセロナのユニフォームを着てもらいたいものです。

Sep 8, 2011

Diet & Power outage

 I talked to and promised with Jay to lose weight each other by end of thsi year. He will lose 60lb( 27kg), 220lb, which is his weight when he was professional baseball player. I have to lose 40lb (18kg), 180lb, which is weight when I played basketball in college. let's get down!

At dinner, Jay told me there was big power outage from South OC to AZ and Mexico as well. ( We ordered salad bar!)
Almost 6 million people were knocked out.  News announced "Two nuclear reactors were offline after losing electricity, but officials said there was no danger to the public or workers." Is it true???

I have never been surprised at power outage since I moved to U.S in 2004 because I had many experience of power outage here. It's completely different from its in Japan.  Very often and long time once it happen. But it looks like serious problem,  6 million people, 5 hours, under pre hot day and night.

2-3 years ago, we had a big power outage in office and then I called Edison which was electric company like KANDEN in Japan.  I was told "We don't know when it is coming back!" and then hung up on me....I was surprised at their attitude more than big power outage.  This is CS level here.


Sep 7, 2011

RUN MORE & TSUKIGI RACING

Runmoreの藤村さんとTSUKIGI RACING USAの松下さんと会いました。

それぞれご自分で経営をされている方々です。松下さんが、8月に会社を設立されて、これから
がんばられるので、ぜひ独立組みで、私も尊敬してお世話になっている藤村さんを紹介したく思い
今回の会合になりました。


みなさん、忙しく、ほんの1時間半だけでしたが、話題は多岐にわたり、実は藤村さんと松下さんには、多くの共通の知人がいるということもわかりました。
広いようで狭いオレンジカウンティの日本人社会です。

ここで独立してがんばろうとすると、まわりの方のちょっとした一言が、励みになり、モチベーションアップにつながります。

いい仲間のネットワークが広がり、私自身もがんばろうという気になるいい一日でした。

Sep 6, 2011

Break time

Just stopped by REDONDO BEACH by myself before picking my son up.

Unfotunately I couldn't go to beach like last year. Just break time now...

Redondo Beachはいつ来ても、日本のように混んでおらず、好きなビーチのひとつです。
今年は忙しくて、あまりビーチにいけませんでした。忙しくてもしっかり時間を作り、バランスを保たなければいけないと反省した一日でした。

Sep 5, 2011

TAKOYAKI PARTY (たこやきパーティー)

We had "TAKOYAKI PARTY' with my friends , The Pachecos & The Isaksens,.


It seemed that it was first time for them to see how to cook and have Takoyaki.



Recently, I saw many Takoyaki stall at grocery store. Not only in Japanese but also, especially , in Korean. One day I found price, "$3 for four pcs"!!

 A lot fun!  Can't eat octopus, Interested in how to make ball shape, Pickled ginger was accepted, Too hot to eat...


My Mom in law brought Takoyaki grill from Japan last month so that we could have party. Thanks Mom!

In every country there are different food culture so I will introduce Japanese food culture to others and want to know other country's food culture. This is one of way to know each other country's culture.

Thanks all for coming to our house and giving us fun time today!

Next time Mexican food by Mr.Pachecos. Looking forward to having it!

Sep 2, 2011

Training at NORITZ

I had a training of tankless water heater named level "0" which was for beginners @Noritz HQ. It was awesome! I had been working for Noritz for over twenty years but it was good to know about Noritz and Products.

Recently, most of manufacture focus on advertisemrnt to increase their brand power but I think most of people in market doesn't know "What is benefit of tankless". Installer can't explain about it exactly. So industry should enhance to train market about basic information again and then advertise company name and image on magazine/TV and radio.

So I liked this level's training. I believe installer wants to know not only troubleshooting and installation but also sales talk and marketing. because installer is one who tall to customer directly!
Thanks Ryan from Noritz sales team for good training!

まだまだマーケットは給湯器の良さは知らないと思う。なぜ給湯器を買ったほうがいいのかj本当の意味でわかっていない、知らない。それを知らせ、ブランドイメージを強化する宣伝広告をしなければいけないと思う。

MUSASHINOBORI in US

Recently, I had a meeting with my American friends about wooden tag called “MUSASHINOBORI”.  He liked it as a gift from me and as a novelty as well. However, he has expressed reluctance about the price as cost I gave him.

It is hard to make American understand artisan craftsmanship as Japanese traditional culture. I know it will take time for me to share such a mentality. I know it’s tough, need innovation but I know there is chance there as well.